Refund Policy
30-day money-back guarantee - no questions asked
Last updated: October 24, 2025
30-Day Money-Back Guarantee
We stand behind YardPal 100%. If you're not completely satisfied with the service, you can request a full refund within 30 days of your first payment. No questions asked.
This guarantee applies to your first payment only. Subsequent renewals are not eligible for refunds, but you can cancel at any time to avoid future charges.
7-Day Free Trial
Before you pay anything, you get 7 days to try YardPal completely free. During your trial:
- You will NOT be charged
- You have full access to all features
- You can create unlimited designs
- You can cancel anytime during the trial with no charge
Your credit card will only be charged after your 7-day trial ends, unless you cancel before then.
How to Request a Refund
To request a refund within your first 30 days:
- Send an email to support@yardpal.net
- Include "Refund Request" in the subject line
- Provide your account email address
- We'll process your refund within 5-7 business days
That's it. No lengthy forms. No hoops to jump through. We'll process your refund and you'll receive confirmation by email.
Refund Processing Time
Once approved, refunds are typically processed within:
- Credit Cards: 5-7 business days
- Debit Cards: 7-10 business days
- PayPal: 3-5 business days
The exact timing depends on your bank or payment provider. You will receive an email confirmation once the refund is initiated.
What Happens to My Designs?
If you request a refund, you will retain access to YardPal until the end of your current billing period. We recommend downloading any designs you want to keep before your access expires. After your subscription ends, your designs will be deleted from our servers after 30 days.
Cancellation vs. Refund
It's important to understand the difference:
Cancellation:
You can cancel your subscription at any time from your account settings. Cancellation stops future charges but does not refund past payments (unless within 30 days of first payment). You keep access until the end of your current billing period.
Refund:
A refund returns your payment and is only available within 30 days of your first payment. After requesting a refund, your subscription will be cancelled and you'll receive your money back.
Renewal Refunds
Annual subscription renewals are not eligible for refunds. However, if you cancel before your renewal date, you will not be charged for the next year. You can check your renewal date in your account settings.
Chargebacks
If you have an issue with a charge, please contact us at support@yardpal.net before initiating a chargeback with your bank. We're happy to resolve any billing issues directly. Chargebacks may result in immediate account termination and loss of access to designs.
Why We Offer This Guarantee
We believe YardPal will help you close more landscaping jobs and grow your business. We've seen landscaping contractors triple their close rates using customer-ready landscape designs. But we also know it's a commitment, and we want you to feel confident trying it risk-free. If it doesn't work for you, we don't want your money.
Questions About Refunds?
If you have any questions about our refund policy, please contact us at:
Email: support@yardpal.net
We typically respond within 24 hours during business days.