Refund Policy

60-Day Win-More-Jobs Guarantee

Win at least one job with visual proposals. Or full refund. No questions.

We stand behind YardPal 100%. If you're not winning more jobs with visual proposals, you can request a full refund within 60 days of your first payment. No questions asked.

This guarantee applies to your first payment only. Subsequent renewals are not eligible for refunds, but you can cancel at any time to avoid future charges.

14-Day Free Trial

Before you pay anything, you get 14 days to try YardPal completely free. During your trial:

• No credit card required to start
• You will NOT be charged
• You have full access to Starter plan features
• You can create designs and send proposals

After your 14-day trial ends, you can subscribe to any plan (Starter, Pro, or Business) to continue. Your data is saved for 30 days if you need more time to decide.

How to Request a Refund

To request a refund within your first 60 days:

1. Send an email to support@yardpal.net
2. Include "Refund Request" in the subject line
3. Provide your account email address
4. We'll process your refund within 5-7 business days

That's it. No lengthy forms. No hoops to jump through. We'll process your refund and you'll receive confirmation by email.

Refund Processing Time

Once approved, refunds are typically processed within:

• Credit Cards: 5-7 business days
• Debit Cards: 7-10 business days
• PayPal: 3-5 business days

The exact timing depends on your bank or payment provider. You will receive an email confirmation once the refund is initiated.

What Happens to My Designs?

If you request a refund, you will retain access to YardPal until the end of your current billing period. We recommend downloading any designs you want to keep before your access expires. After your subscription ends, your designs will be deleted from our servers after 30 days.

Cancellation vs. Refund

It's important to understand the difference:

Renewal Refunds

Annual subscription renewals are not eligible for refunds. However, if you cancel before your renewal date, you will not be charged for the next year. You can check your renewal date in your account settings.

Chargebacks

If you have an issue with a charge, please contact us at support@yardpal.net before initiating a chargeback with your bank. We're happy to resolve any billing issues directly. Chargebacks may result in immediate account termination and loss of access to designs.

Why We Offer This Guarantee

We believe YardPal will help you close more landscaping jobs and grow your business. We've seen landscaping contractors double their close rates using visual proposals. But we also know it's a commitment, and we want you to feel confident trying it risk-free. If it doesn't work for you, we don't want your money.

Questions About Refunds?

If you have any questions about our refund policy, please contact us at:

Email: support@yardpal.net

We typically respond within 24 hours during business days.