Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, use our services, or communicate with us. This includes:

• Account information (name, email, company name, phone number)
• Payment information (processed securely through our payment processor)
• Design files and project data you upload
• Communications with our support team
• Usage data and analytics collected through third-party tools
• Information collected automatically through cookies, tracking pixels, and similar technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process payments and send transaction confirmations
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Analyze usage patterns to improve user experience
• Detect and prevent fraud and abuse

3. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We work with third-party service providers who perform services on our behalf, including:
  • Payment processing and billing
  • Website hosting and infrastructure
  • Analytics and usage tracking (Google Tag Manager, Google Analytics)
  • Advertising and marketing (Facebook Pixel for ad measurement and optimization)
  • Customer support tools (live chat services)
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: We may share information for any other purpose disclosed to you with your consent

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is ever fully secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and data by contacting us at support@yardpal.net.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing of your information
• Export your data in a portable format

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect usage data, analyze user behavior, and improve our services. These technologies include:

• Google Tag Manager: A tag management system that allows us to manage and deploy marketing tags (snippets of code or tracking pixels) on our website without modifying the code directly
• Facebook Pixel: A tracking tool that helps us measure the effectiveness of our advertising by understanding the actions people take on our website. This includes tracking conversions, optimizing ads, and building targeted audiences for future ads
• Analytics Tools: We use various analytics services to understand how visitors use our website, including page views, session duration, and user interactions
• Live Chat: We may use live chat functionality to provide customer support. Chat transcripts may be stored to improve service quality

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our services. You can also opt out of interest-based advertising through your Facebook ad preferences or industry opt-out tools.

8. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this privacy policy, please contact us at:

Email: support@yardpal.net